Roborock has won Canstar’s 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall among robot vacuum makers in the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. The assessment covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was ranked first and was the only brand to receive five stars in every category, according to the company.
Danni Li, Roborock’s marketing lead, said the company was honoured by the award. Li said Roborock measures success by how far it can reduce the complexity of daily chores and give customers more time for what they enjoy. She added that customer feedback is central to the company’s R&D process, with the team examining what users like, dislike and find slow at home. Li described the Canstar award as especially meaningful because it was decided by people who use robot vacuums.
New roller-mop models arrive in Australia
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both models use SpiraFlow 2.0, an upgrade to the company’s original roller-mop system. Roborock says the system uses 16 pressurised clean-water outlets to spread water across the roller, a faster roller rotation of 240RPM and 2.5 times downward mopping pressure. It also includes pressurised 100ºC fresh-water roller washing for self-cleaning, which Roborock says delivers a 99% bacterial removal rate.
The flagship Saros 20 Flow is positioned around mobility and cleaning performance. It has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies different floor surfaces and mess types so cleaning can be adjusted accordingly. The model also uses a DuoDivide main brush and dual lifting side brushes, which Roborock says achieve a 0% hair-tangling rate, and a new RockDock with 100ºC pressurised mop washing and automatic detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as one of the slimmest roller-mop robot vacuums on the market. It offers 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system for everyday spills and grime. For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts water flow, while the vacuum recognises carpeted rooms, lifts the roller mop by up to 15mm and uses an Automatic Roller Shield to keep carpets dry.
The award and product launches place Roborock’s Australian positioning around both customer satisfaction and newer mopping hardware. The Canstar result is based on user ratings, while the performance figures for the Saros 20 Flow and Qrevo Edge 2 Flow are company claims tied to specific test conditions not detailed in the announcement.